Payment & Refund Policy


Invoice Terms and Conditions:

  • All Broadband Plans displayed plans are prepaid plans.
  • In case of payment overdue/defaults, the right to deactivate your services, is reserved.
  • The payment for the plan is an upfront payment and will not be refunded in case the customer cancels the connection before the maturity of the agreed tenure.
  • In case of pending payments or failed transactions as per the payment gateway a minimum of 5-7 working days to be allowed.

  • Unless otherwise stated, tax on this invoice is not payable under reverse charge.
  • All disputes are subject to Telangana jurisdiction.
  • General FAQ:

    Q. I had applied for a new connection, but could not be connected. How can I get my payment back?

    A. Our Endeavour will be to always connect our prospective customers on time. However, there are instances where we are unable to connect you due to unavoidable and technical limitations which force us to cancel an application. In such an event, NSmart takes full responsibility to ensure a refund of the initial amount paid by the customer.

  • Our team will close the installation order as "Not feasible."
  • Our team will then reach out to you for your bank details to process the NEFT remittance.
  • Upon submission of your bank details, we will take approximately 05 to 07 working days to complete the remittance to your bank account.
  • In case of any queries regarding the above FAQ scenario, please write to us at and our team will revert with the appropriate resolution.