A1. On our Home page you may check the availability using your area pin code under: “Let's connect N Smart” You may enter your area postal Pin code to check the availability:

You may also fill the form by clicking here and provide your details and our customer care team will reach out to you and assist accordingly.

A2. Area-specific variance exists in the timeline for laying down physical connections/wiring. We aim for a 2 to 4-day installation period, but it may extend based on the location and feasibility.

A3. Except during Plan charges difference in the amount of the respective plan chosen are visible One-time Installation charges (if any) are applicable on certain circumstances where additional equipment such as routers and In Building works which are communicated upfront, no other hidden fees after the first rental for the chosen plan is charged for internet service.

A1. Your Broadband billing cycle is pre-paid during the time of activation or during subsequent renewal cycle of your sub-plan duration.

A2. Plan changes are not allowed mid-billing period. They can only be made after the current subscription ends.

A3. You may login to N Smart user portal here using the Username or Registered Mobile Number with your password. Select the invoices tab on the top. Select payments. You can print or download the paid invoice. If you do not have the login credentials you may contact our customer care department for details here .

A4. To learn more about the Refund policy and general Payment related FAQ click here .

A5. Through the user login portal you can now make seamless payments with the Payment gateway aggregator Razorpay. Razorpay allows you to opt various payment methods such as
- UPI/QR
- Cards (Debit and Credit)
- Net banking
- Wallet (Phonepay, etc)
- EMI Cards
You may select the list of Available Banks/Wallet/UPI partners to make the payments in Razorpay

You may alternately choose to make payments via Bank transfer for which the account details are mentioned in the bill.
For all payments other than direct Razorpay payment gateway methods listed above, made via Cheque/Online/Manual RazorPay QR code transfer kindly provide the reference ID to update the billing status to paid.

A6. In rare circumstances the amount deducted might be pending approval at banks website in case of an unsuccessful transaction the amount should usually be reversed to the original method of payment with 1-7 business days.

A7. We always try to offer the best prices to our customers, and the revision to prices are made to suit the market needs. Whenever there is a change in the pricing, these changes will reflect from your next billing cycle.

A1. FUP (Fair Usage Policy) controls network abuse by limiting speed for excessive users, ensuring fair network access for all. Limits are based on average maximum usage. Upon reaching the limit, user bandwidth is reduced but resets monthly or at the next billing Cycle. Our FUP cap starts from 10 TB per month.

A2. N Smart offers free to use router on eligible plans tariff and subplan duration. If the availed plan and subplan is not eligible router charges are applicable.

A3. Currently we do not have a temporary hold option for putting the account or service on Hold. Once your recent invoice amount has been cleared you may choose to deactivate the connection end of the current billing duration.
You may re-activate the service when you return from vacation or your travel.

Meanwhile in this case of temporary disconnection kindly return the equipment such as the free to use router and other network related equipment initially installed for your connection if not paid separately. If you have any questions or queries, please contact by Clicking Here .

A1. You can change your password with the below simple steps on our N Smart user portal following the below steps:

Go to: https://user.nsmartnet.com/login
Under the login page click on Forgot Password
Enter your Username, Mobile Number and Code Displayed
Change the password
In case you experience any difficulty please contact our customer support Here

A2. Kindly check the below steps to see if it solves the issue:
- Are other devices in your home/business experiencing the same issue?
- Is the power in your Wi-fi router & Media convertor (If available) showing on along with the network signal light in the router?
- Have you checked if all cables are securely connected?
- Are there any error messages displayed on your device?
- Do you have a secondary connection by another operator? In such a case it is likely that your device is connected to the secondary network which might be unavailable.

If you have tried the above steps however, the issue still persists? Kindly contact our customer support Here who will address the issue.

A3. You can check your data usage, plan details, account details on the user portal here
On the top of the user portal you can go to:
Traffic & Usage > Traffic Report (or) Bandwidh Graph (or) > Session Report

A4.You can use online speed test websites to check your broadband connection speed.
- For the most accurate results, connect your device directly to your modem or router via an Ethernet cable instead of relying on Wi-Fi.
- This ensures that the speed test isn't affected by any potential Wi-Fi interference or limitations.

A5. Change of name is not allowed as per Telecom regulatory authority of India (TRAI) guidelines. Customers are required to re-submit the KYC under new application for change of ownership. The process will also take care of transferring any credit balance from the old account to the new account.

Please contact our customer care department and provide the below documents to (helpdesk@nsmartnet.com) for change of name or transfer of ownership.
- Please upload selfie (plain background) of new customer or upload passport size photo
- Aadhaar Card
- Address Proof (Address Proof of installation address)
- Name
- Email Address
- Physical address of installation
- Email ID
- Updated GST (of new owner if applicable)

A1. PlayboxTV is a super OTT aggregator application that enhances a customer’s experience by listing Movies, TV shows & web series from over 30+ OTT Apps with 350+ Channels across 10+ Languages. It helps reduces the number of apps a user must access by providing a one stop solution for all your entertainment.

A2. With PlayboxTV, you can watch a wide variety of Movies, TV shows, Web series & Live television channels, right from the classics to the latest trends. We strive to curate a marketplace and cater to all your entertainment needs at an affordable price.

A3. Playbox TV offers 300+ Live TV channels on its platform. To view paid content, you will be redirected to the appropriate platform.

A4. Playbox TV is available on Google play store, Android TV, Android Box, Fire TV Stick & IOS Devices.

Step 1: Enter your Mobile Number.

Step 2: An OTP will be sent on this number.

Step 3: You’ve just got to enter it and click on Verify.

Step 4: Select your preferred languages.

Step 5: The home page will appear. You have been successfully logged in.

A2. Click on the Profile icon to view your account details.

A3. Click on the Profile icon > Preference.

A4. Click on the Profile icon > Sign Out.

A1. Subscriptions are available for Sony Liv, Zee 5, Sunnxt, Shemaroo Me, Hungama Play, oho Gujarati and Epic On. For a list of our bundle plans, visit our Subscription panel > OTT package.

A2. View all our packages in the subscription panel. Select a plan and click on Buy Now. It will direct you to a payment gateway.
After the successful payment head back to > subscription panel > current packages.

A3. Go to Subscription Panel > Current Pack > Click on the OTT image > Steps to activate and log in will be listed with the reference image. The steps must be completed to stream content seamlessly.

A4. Unfortunately, after the purchase, the package does not get activated automatically. Refer to the FAQ on how to I activate my subscription and log in.

A5. In the subscription panel, click current pack to see your subscription details.

A6. Plan activation will occur on the logged-in number.

A7. All our subscriptions are premium packages.

A8. 1) Do not make a payment again.
2) Next check if your subscription is active by visiting subscription panel > current pack.
3) Finally, log out of your account and log back in. this simple, but effective method usually works!

A9. OTT subscriptions are only valid for the duration of the subscription. A monthly plan, for example, is valid for 30 days, while a yearly plan is valid for 365 days.

A10. Subscribers can stream on only two devices: one mobile device and One TV.

A11. If you have an active PlayboxTV subscription to the OTT service, you can easily access the service with your mobile number and password. For example, upon purchasing the Sony Liv app from PlayboxTV, you will be able to access it on mobile devices, TV sets, and the web.

A12. With PlayboxTV, you can access 350+ Live TV channels that are free to watch. There is no free trial available for paid subscriptions. Subscribers can stream content with their previously purchased subscriptions.

A13. Different packages can be added during the checkout process. However, you cannot activate the same OTT twice on the same number.

A14. You will not be able to use your subscription outside of India.

A1. With our In-App payment system, you can pay with debit cards, credit cards, net banking, and UPI.

A2. Yes, the prices are inclusive of taxes.

A3. A specific package cannot be upgraded once it has been purchased. We recommend viewing all packages before making a decision.

A4. For the time being, we do not have auto-renewal functionality; you must purchase the package once the current one expires.

A5. Once the plan has been purchased and activated, you cannot cancel it until it expires.

A6. Once the plan has been purchased and activated, you cannot cancel it until it expires. Be sure to review it before purchasing it.

A7. Subscriptions, once purchased, are non-refundable. The subscription purchased can be activated after the existing one expires.

A8. No refund will be issued after a successful transaction.

A1. We do not offer Netflix subscriptions at the moment. Instead, we offer recommendations for Netflix content to improve the content bucket. If you already have a Netflix subscription, you can sync it on our platform

A2. Subscriptions are only available on a monthly or annual basis.

A3. It is possible that the provider has delisted the movie/show/channel. We aim to keep our database up to date. Write to us at support@playboxtv.in, and we will respond to your inquiry.

A4. We strive to ensure the data is error-free, but sometimes, a few movies and shows get missed. Let us know what information is wrong so we can rectify it as soon as possible. Write to us at support@playboxtv.in

A5. You will be directed to the available platform for the movie or show. It is not possible to download content from PlayboxTV, but it can be downloaded from OTT apps.

A6. Streaming can take place either on the webpage or by downloading the app and syncing it with PlayboxTV.

A7. Streaming content on your TV requires installing the OTT applications.

A1. Restart your device. Clear the App Cache & Data. Uninstall & Reinstall the App.

A2. First, let's make sure you are connected to the internet. If not, please check your internet connection.
Second, if you are still facing an issue, restart the particular app.
Third, contact us at support@playboxtv.in with the details mentioned or contact our Customer Support Executives: 022 42499955

A3. The PlayboxTV app is not yet available on the Web & Smart TV. We plan to make it available soon.

A4. You can write to us at support@playboxtv.in
Contact our Customer Support executives: 022 42499955
WhatsApp: +91 8976065451